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Our Policies

Shipping Policy:

At DM Distributions Limited Tractors, we aim to provide a seamless and efficient shipping experience for our customers across the United Kingdom. We understand the importance of timely delivery and ensuring that your tractors and farm equipment reach you in excellent condition. Here’s an overview of our shipping policy:

1. Shipping Methods: We utilize reliable shipping partners to deliver your orders safely and promptly. The shipping method may vary depending on the size, weight, and destination of the product. We strive to choose the most suitable shipping method to ensure a smooth delivery process.

2. Shipping Charges: Shipping charges will be calculated based on the size, weight, and destination of the items in your order. The shipping cost will be clearly displayed during the checkout process, allowing you to review and confirm before finalizing your purchase.

3. Shipping Timeframe: We make every effort to process and dispatch your order within a reasonable timeframe. The estimated delivery time will depend on factors such as product availability, distance, and shipping method. We will provide you with an estimated delivery date during the checkout process and keep you informed about the progress of your shipment.

4. Order Tracking: Once your order has been shipped, we will provide you with tracking details, allowing you to monitor the progress of your shipment. You can use this information to stay updated on the estimated delivery time and make necessary arrangements to receive your tractors and farm equipment.

5. Delivery Requirements: To ensure a smooth delivery process, please ensure that someone is available at the designated delivery address to receive and sign for the shipment. If any specific delivery requirements or restrictions apply, please inform us at the time of placing your order.

6. Damaged or Lost Shipments: In the rare event that your shipment arrives damaged or is lost in transit, please contact our customer support team immediately. We will work closely with you to resolve the issue and arrange a suitable solution, which may include replacement, repair, or refund as per our return policy.

For any further questions or clarifications regarding our shipping policy, please don’t hesitate to reach out to our customer support team. We are here to assist you throughout the shipping process and ensure your satisfaction.

Return Policy:

At DM Distributions Limited Tractors, we want you to be completely satisfied with your purchase. We understand that there may be instances where you need to return or exchange a product. To ensure a hassle-free return process, we have established the following return policy:

1. Eligibility: Our return policy applies to tractors and farm equipment purchased directly from our website. Please note that certain products may have specific return requirements or restrictions, which will be clearly mentioned on the product page.

2. Timeframe: You may initiate a return or exchange within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and any included accessories or documentation.

3. Return Process: To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will guide you through the return process and provide you with the necessary instructions and shipping details.

4. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect product. We recommend using a reliable shipping method with tracking and insurance to ensure the safe return of the item.

5. Inspection and Refunds: Once we receive the returned item, our team will inspect it to ensure that it meets the return eligibility criteria. Upon successful inspection, we will process the refund, which will be credited back to your original payment method. Please allow a reasonable processing time for the refund to reflect in your account.

6. Exchanges: If you would like to exchange a product for a different model or variant, please contact our customer support team. We will guide you through the exchange process and provide you with the necessary information and options.

Please note that certain non-returnable items, such as customized or made-to-order products, may not be eligible for return or exchange unless they are defective or damaged.

For further details or any specific inquiries regarding our return policy, please reach out to our customer support team. We are committed to ensuring your satisfaction and will assist you throughout the return process.

Terms and Conditions:

Welcome to DM Distributions Limited Tractors! Before using our website and making a purchase, please read and understand the following terms and conditions. By accessing or using our website, you agree to comply with and be bound by these terms and conditions:

1. Product Information: We strive to provide accurate and up-to-date product information on our website. However, we cannot guarantee the completeness, accuracy, or reliability of the information. It is your responsibility to verify the product details, specifications, and suitability for your specific requirements before making a purchase.

2. Pricing and Payments: All prices displayed on our website are in GBP (British Pound) and inclusive of applicable taxes unless otherwise stated. We reserve the right to modify the prices at any time without prior notice. Payments for your purchases can be made using theavailable payment methods mentioned during the checkout process. By placing an order, you confirm that you are authorized to use the selected payment method and that the provided information is accurate and complete.

3. Intellectual Property: All content on our website, including but not limited to text, images, logos, trademarks, and graphics, is the intellectual property of DM Distributions Limited Tractors or its licensors. You are granted a limited, non-exclusive, and non-transferable license to access and use the website solely for personal and non-commercial purposes. Any unauthorized use, reproduction, or distribution of our content may violate applicable copyright laws and result in legal consequences.

4. Website Usage: You agree not to use our website for any unlawful or prohibited purposes, including but not limited to:

a. Interfering with the proper functioning of the website or attempting to gain unauthorized access to our systems or networks.
b. Uploading or transmitting any harmful or malicious content, including viruses, malware, or any material that may disrupt or damage our website or compromise the security and privacy of other users.
c. Engaging in any activity that may negatively impact other users’ experience or the overall functionality of the website.
d. Violating any applicable laws or regulations.

5. Links to Third-Party Websites: Our website may contain links to third-party websites for your convenience or reference. However, we do not endorse or have control over the content, policies, or practices of these websites. We are not responsible for any damages or losses incurred as a result of accessing these external websites.

6. Limitation of Liability: To the fullest extent permitted by law, DM Distributions Limited Tractors and its affiliates, directors, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the website, including but not limited to errors, omissions, interruptions, defects, delays, computer viruses, or loss of data.

7. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of our website or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer support team for further assistance.

Privacy Policy:

DM Distributions Limited Tractors is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, disclose, and protect your personal data when you use our website or make a purchase. By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect: We may collect various types of information from you, including but not limited to:

a. Personal Information: This includes your name, address, email address, phone number, and other contact details necessary for order processing, delivery, and customer support.
b. Payment Information: When you make a purchase, we may collect your payment details, such as credit card information or other payment method details, to process your transaction securely.
c. Device and Usage Information: We may collect information about your device, IP address, browser type, operating system, and other usage details to analyze website performance, improve user experience, and prevent fraudulent activities.
d. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You have the option to disable cookies through your browser settings, although this may affect certain website functionalities.

2. Use of Information: We use the collected information for various purposes, including:

a. Processing and fulfilling your orders, including communication regarding order status, delivery updates, and customer support.
b. Personalizing your experience on our website and improving our products and services based on your preferences and feedback.
c. Analyzing website performance, traffic patterns, and user behavior to enhance website functionality, security, and user experience.
d. Sending promotional offers, newsletters, or marketing communications if you have opted to receive such information. You can unsubscribe from these communications at any time.

3. Data Sharing and Security: We may share your personal information with trusted third parties who assist us in providing services, such as payment processing, order fulfillment, and delivery. We take appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

4. Third-Party Links and Services: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of these third parties before providing any personal information.

5. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

6. Your Rights: You have the right to access


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